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Front-office BPO

Front-office BPO - includes all tasks that involve dealing with customers. The front-office individuals take responsibility for interacting with existing or new clients and ensuring high customer satisfaction. we offer all services that would involve generating sales, meeting client demand, and providing after-sales services are different facets of front-office tasks.

Back-office BPO

BPO-business activities that are not directly attributable to frontline customer support, sales, and services. Its functions relate to administrative functions which do not directly generate income or are accessed by customers but are necessary to streamline the other processes involved in a business. The back office can be thought of as the non-customer-facing element of a business.

Financial consultants

Financial consultants provide advice to clients on taxes, retirement planning, investments, and insurance decisions to help clients achieve their financial objectives.

Research and Development

R&D involves researching your market and your customer needs and developing new and improved products and services to fit these needs. Businesses that have an R&D strategy have a greater chance of success than businesses that don't.

Advisory services

Advisory management services allow companies and individuals to consult with our professionals before making changes to their portfolios, infrastucture changes and management decisions. We will help you to transition your business grow both horizontally and vertically using our expertise in management, finance and accounting, marketing and back office operations.

Management consulting

Management consultants work with company executives and business leaders to identify organizational challenges, gather and analyze information, and develop and implement solutions. They often work on complex projects in a variety of industries and sectors.

Medical & Healthcare

Medical transcription

Medical transcription involves converting spoken medical reports into written documentation. The written reports may include patient histories, physical exam findings, reports from diagnostic tests, and report summaries. The transcribed reports are subsequently added to the patient’s medical file, where they are readily available to medical professionals.

Medical data entry

Medical data entry is the input of patient information into electronic health records (EHRs) or other medical databases accurately and efficiently. The patient data may include demographic information, medical history, insurance information, and physical examination results.
A critical component of the healthcare system, medical data entry ensures that patient data is current, correct, and complete. This is essential for providing high-quality patient care and making informed clinical decisions.

Medical coding and billing

Medical coding and billing involve assigning standardized codes to medical procedures and diagnoses to submit insurance claims and collect payment. Certified medical coders and billers often do this task. In this healthcare back office service, the medical procedures and diagnoses are classified using classification schemes such as:
-International Classification of Diseases (ICD)
-Current Procedural Terminology (CPT)
-Healthcare Common Procedure Coding System (HCPCS)
The invoice or claim submitted to the insurance companies for payment is made using the coded information. Medical coding and billing ensure that healthcare practitioners get paid for their patients’ services.

Claims processing

Claims processing ensures that the patients are not overcharged for medical care and that the healthcare providers are fairly compensated for their services.

Denial management

Denials can happen for many reasons, including inaccurate billing information, failure to meet the requirements for medical necessity, or lack of prior authorization. Denial management experts are trained to correctly determine the primary reason for denial and take the necessary actions to fix it. This is an important function because it ensures that physicians get paid correctly. Plus, it lowers the possibility of insurance misuse and fraud.

Medical appointment setters

Medical appointment setters book patient appointments with healthcare professionals. They are in charge of:
-Establishing initial contact with patients
-Organizing appointment scheduling
-Confirming the healthcare provider’s availability.
They also work with the patient to choose an appropriate time and day for an appointment. These professionals may be employed in various healthcare facilities like clinics, hospitals, private practices, and health insurance firms. To organize appointment scheduling, they could collaborate with patients or physicians directly.

While we provide you with back office operations

You can focus on your expertise

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